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When You Need Some Zoho Help

The way you operate your business is essential to ensuring long-term success. Organizing communication, streamlining both internal and external processes, and delivering on client expectations all rely on flawless procedure execution. As the digital age continues to shift and influence the way we conduct business, you and your company must be diligent in keeping up with new developments and enhancements.

Zoho CRM helps in managing all of these regular processes that you and your business conduct with communication upgrades, workflow automation, and mobile optimization so that you can conduct on-the-go at any time. Transitioning into this new system and upgrading your business into this smart age can often be tricky when it comes to training everyone and implementing new procedures. There might be a universal fear that projects and requirements may fall through the cracks with the potential of hurting business or client relationships. Ultimately, however, the system is designed to deter mistakes caused by human error as well as save time and energy on tasks that can easily be automated.

During both the transition period as well as perhaps several months into the implementation, you and your company may have questions as you go in regards to managing the software and how to best utilize all of its capabilities. Zoho understands the need for assistance and help no matter the scope or the level of understanding, as it has organized several ways in which you and your employees may obtain additional guidance.

When You Need Some Zoho Help

1. Popular articles: these published pieces address frequently asked questions that can help streamline procedure implementation. They’ll inform users how to address problems they may have or introduce ways in which the system can help with something that may not be used on a regular basis. The topics of these pieces generally arise from commonly asked questions, so you can be sure that you’re not alone with your inquiries! Additionally, there may be some pieces in there that will answer questions you didn’t even know you had.

2. 24-hour contact line: sometimes, no matter how small or big the issue, it’s helpful to simply discuss your question with another human being. Since countries all over the world utilize Zoho’s services, they’ve established call centers in 10 different nations. While stipulations exist in terms of what Zoho package(s) your company uses, this call center will most likely address any issue you may have.

3. Communication portals via email and Twitter: perhaps you have an issue that you’re trying to address but it’s not necessarily pressing. Or, maybe your business runs primarily by email as opposed to phone, so it’s more convenient to have a written record of the issue. Either way, Zoho has set up several accounts that work just for customer service and specific issues—this way, you can rest assured that your inquiry will be addressed and resolved in an extremely timely manner. Even more impressive is their Twitter platform and how welcoming they are to inquiries via this social platform. Having your CRM software provider available on Twitter can be incredibly beneficial for your business, especially while on-the-go or working remotely.

4. Community opportunity to connect with other users: this is one of the most resourceful tools you can have at your fingertips as you and your company continue to grow with Zoho CRM. Similar to social media platforms or online discussion boards, you can digitally interact with other Zoho CRM users to bounce ideas off one another, ask questions, or simply share new discoveries or hacks. This is a quick and easy way to get practical and easy-to-understand suggestions and guidance on the software program so that you can get back to your business at hand.

5. Request submission via the main Zoho website portal: as with most businesses, there’s a method in which you can submit a general question or inquiry directly to the company. Zoho has this set up as well so that if you have a question or concern that may not be pressing or overly general, you can submit your communication here.

6. Announcements widget: it’s a great idea to get into the habit of checking in to the main Zoho website. The development team is great at communicating new advancements or insights abilities externally so that its partners and users are aware of the new developments or new additions. These announcements are listed directly on the main Help page via Zoho, so be sure to check in for new information!

7. Zoho Consultant: when all else fails, having a Zoho consultant on your side as you adjust to the new system and procedures will no doubt set you up seamlessly with success. As written in a previous blog post specifically about the services that a consultant can provide, your Zoho consultant is there to ensure a seamless integration into your business’s model. From the beginning, your consultant will help you draft the backbone of your company so that it becomes clear how to best implement the software. Depending on the size of you company, the industry, and your short and long-term goals, your Zoho consultant will manipulate your Zoho CRM blueprint so that it matches your wish list. From there, your consultant will help your teams integrate the new system and will be there to ensure that the transition goes smoothly. He or she will keep a close eye on business practices that take place during the change so that nothing slips through the cracks. As time goes on and as you and your company gets more accustomed to the system, your consultant will be available to answer any questions along the way.

Zoho understands that transitioning the systems that your company uses can be overwhelming and perhaps stressful. When thinking about how this shift can affect your business, this could also enhance your levels of concern or worry. Zoho has set up multiple ways for you and your growing business to find help and assistance so you can instead focus on what matters most: growing your company.

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