Introduction to Zoho Bookings

What is Zoho Bookings?

Zoho Bookings is a great online tool that allows your clients to easily book appointments with you. You have complete control over managing those scheduled events, making it a great tool for small businesses.

At Zoho Bookings, we understand how important it is to schedule contact time with your clients according to their convenience and yours. That’s why we’ve made it easy for you to publish your services online and let your clients book appointments at their convenience. With Zoho Bookings, all you have to do is publish your services and your clients will be able to access the information anytime, choose a required service, choose an available date and time, and book an appointment with ease.

As the service provider, you will have access to the bookings made through the admin interface. This will allow you to see information about appointments and clients, as well as manage any cancellations or changes. Automated reminders will be sent to both your staff and clients in the event of any changes.

If you are using other Zoho Services, you can connect them all with Zoho Bookings. For example, you can automatically create a lead in Zoho CRM when an appointment is booked in Zoho Bookings. Using the built-in integration with Zoho Meetings, you can also offer online meeting services.

With a host of features, such as online payments, synced calendars, setting available/block/buffer times, mapping your custom domain, and much more, you are set to manage all your bookings in one place, no matter where they come from, whether from web, phone, email, sms, or in person. Zoho Bookings will help you manage the two things that matter the most: your bookings and your time.

Why do I need a booking software?

If you own a business, you know that managing client appointments can be a lot of work. It’s important to have a good system for this, because it’s just as important as the service you provide. Most clients would also agree that the process of booking appointments can be inconvenient without an easy-to-use online tool.

Imagine you are trying to book an appointment with a doctor. The first thing you would do is check your calendar to find a time that works for you. Then, you would call the doctor’s office and talk to them about what time would work. However, you might find that the doctor is not available at the time you wanted. In this case, you would have to look at your calendar again to try and find a different time that would work better. After a while of back and forth, you finally find a time slot that works for both of you. You add that appointment to your calendar, along with a reminder as a backup. What should have been straightforward turns out to be a time-consuming and bothersome task.

As for the business, the above scenario could result in losing clients who have been trying to reach them, and are on hold while they were trying to schedule an appointment. Not to mention the hassles of rescheduling or canceling appointments.

Having booking software eliminates the hassles mentioned above for both, the clients and for business. To put it briefly,

Zoho Bookings helps customers by:

  • Eliminating the need to call or email, as well as going back and forth to finalize the time
  • Keeping their privacy intact, since they don’t have to speak to anyone
  • Not having to repeat the entire process in the event of a change in plan. They can reschedule or cancel with a few clicks.
  • Sending automated reminders and notifications

It also helps employees by:

  • Providing one place to manage all appointments, and to review business analytics
  • Eliminating concerns about forgetting an appointment, or updating it
  • Automating reminders. No need to keep an alarm or manually send reminders to customers.
  • Defining working hours, availability for staff, buffer time between services, and other such configurations for efficient service.

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